Your privacy is important to us at BabyGo. We are committed to protecting the information you share with us and ensuring your experience is safe and trustworthy.

This Privacy Policy (“Policy”) explains how we collect, use, store, transfer, and disclose the information you provide when using our website and services (collectively, the “Platform”). By using the Platform, you agree to the terms of this Policy.

Who We Are

The terms “we,” “us,” or “our” refer to Green Orbit Apparels Pvt. Ltd., operating as BabyGo.

Please review this Policy periodically, as it may be updated from time to time to reflect changes in practices, technology, or legal requirements. Continued use of the Platform after such changes constitutes your acceptance. 

1. Applicability

This Policy applies to all users (“Users”) from whom we collect personal and non-personal information while using the Platform.

2. Information We Collect

Personal Information:

We collect information that can identify you, such as your name, email address, phone number, shipping address, and payment details, when you:

• Create an account
• Place an order
• Contact customer support
• Participate in promotions or surveys

Non-Personal Information:

We also collect information that cannot identify you, including:

• Your browser type
• IP address
• URLs visited before and after using the Platform
• Interaction patterns and device information

Financial Information:

For transactions, we use third-party payment processors that collect financial details like credit/debit card numbers or bank account details. These are used solely for payment processing and are not stored by us.

3. How We Use Your Information

We may use your information for the following purposes:

• Identify you and resolve disputes
• Process orders and payments
• Improve customer experience and personalize services
• Send newsletters, updates, and promotional offers
• Respond to inquiries and requests
• Conduct data analysis and troubleshoot technical issues
• Comply with legal requirements
• Prevent fraudulent or unauthorized activities

We do not share your personal information with third parties for their marketing purposes without your consent. 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website performance
• Customize content and promotions
• Improve user experience

You can manage your cookie preferences through your browser settings. Declining cookies may limit some functionalities.

We may also use pixel tags and web beacons to track activity, optimize campaigns, and understand visitor behavior.

5. Data Storage and Transfer

We may store your data on servers located outside India. By using the Platform, you consent to the transfer and storage of your information across borders for purposes outlined in this Policy.

We take reasonable steps to protect your information using encryption and security protocols. However, we cannot guarantee absolute security and are not liable for breaches caused by third parties.

6. Access and Updates

You can access and update your personal information by logging into your account. Please ensure your information is accurate and updated.

7. Third-Party Links and Advertisements

Our Platform may link to third-party websites or feature advertisements from external providers. We are not responsible for their privacy practices or content. We recommend reviewing their policies before sharing any personal information.

8. Consent and Withdrawal

By using the Platform and sharing your information, you consent to the collection, use, and sharing of your information as described in this Policy. You may withdraw consent at any time by contacting us at babygo.ecomm@greenorbit.co.in, though this may limit your access to certain services.

9. Grievance Officer

For questions or complaints regarding this Privacy Policy, you can contact:

Grievance Officer – Green Orbit Apparels Pvt. Ltd.

Email: babygo.ecomm@greenorbit.co.in

Address: 21 Ballygunge Circular Road, 1st Floor, Kolkata – 700019

Phone: +91 9073912767

(10 AM – 7 PM, Monday – Sunday)